Shipping policy

HiitSkin Shipping Policy

We know you’re excited to receive your order, and we do our best to get your HiitSkin products to you quickly and safely!

Processing Time
All orders are processed within 1-2 business days. During peak periods, processing may take an additional day. You’ll receive a confirmation email once your order has been dispatched.

Shipping Within Australia

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Shipping times are estimates and may vary depending on your location, weather, or postal delays.

International Shipping

We’re thrilled to offer international shipping to selected countries.
International shipping timeframes vary by region:

• New Zealand: 5–10 business days

• North America, UK, Asia Pacific: 7–15 business days

• Other regions: 10–20 business days

Shipping rates are calculated at checkout based on your location and order weight.

Please note:

• Import duties, taxes, and customs fees may apply depending on your country and are the responsibility of the customer.

• We are unable to control or predict delays caused by customs clearance.

Shipping Rates
Shipping costs are calculated at checkout. We occasionally offer free shipping promotions — keep an eye out!

Order Tracking
Once your order has been dispatched, you’ll receive tracking details via email.

Lost or Delayed Orders
If your order hasn’t arrived within the expected timeframe, please contact us at support@hiitskin.com.au and we’ll investigate with our delivery partners.

Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.